Return and Refund Policy
Customer satisfaction is a top priority, and issues with orders will be resolved to ensure customer satisfaction.
Customers should carefully review order details (size, color, quantity, recipient, shipping address, etc.) before making payment.
Orders can be canceled within 12 hours of purchase by contacting firstname.lastname@example.org.
Order cancellation requests are not accepted once the order has been shipped.
Products can be returned within 7 days from the delivery date.
Please contact the Customer Service email@example.com before making a return.
Returned items must be unused, undamaged, and must be in their original condition (unworn, unwashed, unaltered, undamaged, with tags intact) for returns or exchanges.
Custom-made dresses and accessories are not eligible for returns or exchanges.
Items that are used, damaged, or have labels/tags removed cannot be returned or exchanged.
Customers are advised to include a paper note in the return package with their order number and reason for return.
Customers can contact support before initiating a return to explore potential solutions to their issues.
Products returned due to customer reasons, the buyers are responsible for the return shipping cost.
Damage or Wrong items, the seller responsible for the return shipping cost.
Damage and Issues:
Customers should inspect their orders upon receipt and contact customer support immediately if items are defective, damaged, or incorrect.
Customers should provide photos and a description of the issue along with their order number for evaluation and resolution.
Customers are encouraged to check the size or custom measurements of dresses or clothing upon arrival without removing tags, altering, or washing the items.
Full refunds for damaged or issued items.
Products returned due to customer reasons will be fully refunded after deducting shipping costs.
Refunds are typically issued within 1-2 business days after receiving returned items.
Any questions, please contact us at firstname.lastname@example.org.