Return and Exchange Conditions:

We support returns and exchanges within 7 days from the date of delivery.

If you wish to return an item, please contact our customer service within 7 days from the date of delivery.

  • The item must be unused and undamaged, and ensure that all items in the packaging are intact. Otherwise, the buyer will be responsible for all costs, and no refund will be issued.
  • For the return or exchange of dresses, clothing, or accessories, please ensure they are in their original condition—unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with intact labels. Accessories, items under sale, and those purchased using discounts are not eligible for returns or exchanges. The buyer is responsible for the return shipping costs.

Note: Due to international shipping, please label all returned items as “returns” to avoid any customs fees. We are not responsible for any fees incurred for packages returned by customs.

Ensure that your return is shipped with a traceable service, as we do not assume any responsibility for items lost during the transportation process.

Return and Exchange Process:

Before returning items, please ensure you have read our refund policy.

Initiating the Return:

  • To initiate your return, we require a receipt or proof of purchase. Contact us through your order confirmation email, specifying the items you want to return and the reason.
  • Once your return request is approved, pack the items to be returned in their original packaging.
  • Contact your local post office or logistics company to obtain a global shipping quote (shipping to Shenzhen, China).
  • Ship the package and send us the tracking number for the return (our support team will track the package).

Note:Consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee the receipt of returned items as they may be lost during transit.

Return Address:

  • Our warehouse is located in Shenzhen, China. Detailed return address information will be provided once your request is approved.

Note:Do not send your return to an address other than the return address provided.

Return Shipping Costs:

Free returns are available under the following conditions:

  • If we sent the wrong package—size, color error, or missing items.If the package is damaged during transportation and delivery.
  • If these issues are caused by us or the logistics company, we will take full responsibility and cover the return/exchange shipping costs.

For any other reasons, you will be responsible for the return shipping costs.You will bear the cost of returning the items, and the shipping fee is non-refundable.If your order had free shipping, the original package’s shipping cost (approximately $20-25 USD) will be deducted from your refund upon receipt.

We will process customer refunds after receiving the returned package. For customers checking out with PayPal, please allow 1 to 3 working days for the return to be processed. For customers using credit card checkout, please allow 2 to 8 working days for the return to be processed.

Damage and Issues:

Please inspect your order immediately upon receipt. If you find any defects, damage, or receive the wrong items, please contact us immediately.

Provide photos, a description of the damaged items, and the order number associated with the items. We will assess the issue and work towards resolving it for you.

Refund Policy:

We will process refunds through the original payment method within 3-5 working days.

  • If paid by credit card, the refund will be issued to the same credit card used for the purchase.
  • If paid through PayPal or any other online payment service, the refund will be credited to the same account used at the time of purchase.

Upon refund issuance, you will receive a confirmation email.

If the package is lost in transit and the tracking status shows that the package is consistently in transit, exceeding the expected delivery time by 30 working days, we will issue a refund to you.

Damaged or Defective Items:

If the package arrives damaged, please take photos and retain all items, including the outer packaging, as important evidence. Contact us immediately, and once the issue is confirmed by the local logistics company, we will either refund you or send a new package directly.

Quality Issues:

If you find a quality issue with one item in your order (e.g., a damaged sleeve on a shirt), we will immediately send you a new item (shirt) or provide a partial refund for your order.

Common Clothing Defects:

Due to the intricate craftsmanship involved in the production of traditional clothing like Hanfu (which requires 2-3 times more work than regular clothing), some common defects are inevitable, such as:

  • Untrimmed threads.
  • Tears or skipped stitches, missing stitches.
  • Wrinkles and folds.
  • Needle damage.
  • Perfect 100% embroidery is impossible; minor embroidery pattern defects below 1% are within an acceptable range.
  • Some dust or stains on packaging and items.

Yes, it’s frustrating to discover defects or, worse, multiple defects in a product. While we enforce strict quality checks at the factory, you may still find defects upon opening the package. If this happens, please inform us, and our support team will do their best to assist. Consider leaving a review for the product to help other customers and provide feedback for product improvement.

If the defect is very small, repairable (you can also attempt to repair it), and doesn’t affect normal wear, we can offer store credits or coupons for your order as compensation. Of course, if the item is too defective to use, we will directly send you a new one.

Non-Refundable:

1. Refusal of Delivery:

Refusing to accept the item when the courier delivers it—package is in good condition and undamaged, with no valid reason for refusal.

2. Attempted Delivery with Recipient Absent:

If the courier attempts delivery multiple times but the recipient is consistently not at home, the package is held for an additional 10-15 working days. Please contact the local post office promptly to collect the package. Unclaimed packages for an extended period will be returned or destroyed.

3. Incorrect/Incomplete Address:

In case of an incorrect or incomplete delivery address, the package may be temporarily held in the local warehouse for 1-2 weeks. Prompt communication and action are required. Once notified, please pick up the package or update the delivery address with the local post office for a re-delivery appointment.

4. Package Marked as Delivered:

If the package is marked as delivered and cannot be located, contact the local post office and verify the package’s placement. Unfortunately, if the item is marked as delivered, a refund is not possible. Couriers like DHL, FedEx, UPS, TNT offer recipient signature services to reduce the risk of package loss.

5. Order Cancellation – In Transit:

Attempting to cancel an order while it’s in transit within the promised shipping time may be considered fraudulent. It could lead to freezing the original payment for up to 90 days for investigation.

6. Promotional Items (30% Discount or More):

Items with significant discounts (over 30%) are non-refundable if in good quality. If such items have quality issues, a new item will be sent.

7. Size Issues (Too Large or Too Small):

The loose and adjustable design of most Hanfu is provided with detailed size measurements. Size-related issues are not considered valid reasons for a refund. Assistance is available before purchasing.

8. Refusal of VAT and Customs/Tax:

Orders exceeding the tax-free threshold in the recipient’s country may incur taxes. VAT and customs duties are imposed by the destination country. Refusing to accept the package or refusing to pay taxes will render a refund request invalid.

9. Non-Quality Issues:

Clothing may have non-quality issues such as excess threads, slight measurement differences, color variations, small stains, wrinkles, or a unique fabric odor. These are not valid reasons for return or refund. However, if the issues exceed the provided guarantee, compensation in the form of store credits/coupons is available.

Please note that adherence to the provided guidelines is essential for a smooth process, and contacting the support team with detailed information and photographs can facilitate issue resolution.

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